TERMS & CONDITIONS 

WARRANTY:
We do our best to provide the best quality products to our customers. There is a 12 months warranty against defects on all of our products and services we provide, except RUV and POLY KLEAR lens restoration which is 3 years warranty. Product that has been installed incorrectly will not be refunded or replaced. Our liability is limited to the value of this invoice.

For parts that we do not stock and do not belong to us such as headlights and fog lights itself, warranty applies as per supplier/ manufacturer's condition. 

DEPOSIT:
We sometimes require a deposit to secure your booking or order. This deposit is used to purchase further materials needed to commence the job. The deposit becomes a credit towards your purchase. 

CANCELLATIONS:

For bookings that does not require ordering of parts, your deposit will be refunded in full if you cancel your appointment with at least 48 hours notice. If you cancel with less than 48 hours notice or you do not attend your appointment, we reserve the right to not refund your deposit. We ask that you give us at least 48 hours notice to cancel or reschedule an appointment in order to give other customers the opportunity to fill sought-after appointment times.

In most circumstances where we are required to order the parts needed for the job, we ask for at least 2 weeks notice for change of mind or cancellation. As most items are 'made to order', we do not stock parts like new headlights.

To stay on schedule and avoid delays, parts are ordered 1-2 weeks in advance before the customer's appointment or scheduled production date as it may take up to 7-10 days before parts arrived to us. If parts have been purchased for the job and you wish to cancel your order, the amount  spent on the parts will be compensated from the deposit. 

We strongly encourage providing as much notice as possible to avoid any inconvenience towards other customers and the business.

REFUND POLICY:


GOODS:
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a
major problem. This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase such as your receipt.

SERVICES:
We are not required to provide a refund or replacement if you change your mind about the services you asked for. But you can choose to cancel your contract, and receive a refund for unconsumed services, if the services has a major problem. This is when the service:
• has a problem that would have stopped someone from purchasing the service if they had known about it
• is substantially unfit for its common purpose, and can't be easily fixed within reasonable time
• does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time
• creates an unsafe situation 
If you choose to continue with the contract, you can ask us to compensate you for any difference in the value of the services we provided and what you paid. If the problem is not major, we will fix it within a reasonable time. If it is not fixed within this time, you can choose to have someone else fix the problem and recover all reasonable costs from us. If the problem cannot be fixed, we view it as a major problem. Please keep your proof of agreement such invoice or quote.

PRIVACY POLICY:

We respect and protect the privacy of our customer. Any personal information given or collected by us will be stored securely. Personal information will not be misuse and given to any third party. Any information that is no long relevant to the business are disposed appropriately to ensure customer's information are safe. We comply to Australian policy law, Privacy Act 1988.

DISCLAIMER:

Any or all activities and/or actions depicted in this site may be dangerous, the authors of any material have only related their personal experiences. Any information, photos or text contained in this website is for public viewing only, we do not endorse or recommend any particular activity or action. 

All products mentioned on our website are for off-road use only. We recommend checking with the transport department in your state, and obtaining an engineers report for all performance modifications that are carried out. It is also in your best interest to check with your insurance company that they will still cover your vehicle for any modification you intend on performing.

Please make sure you fully understand all modifications that may be required before purchasing any of our products. If their is any other information on a product you require before purchase please email us at dan@danscustomcarlights.com

It is the responsibility of the purchaser, installer and end user to make sure any modifications being carried out meets the road rules and regulations of the state they are in. We take no responsibility for any damage or injury to vehicles, property or persons whilst using any of the products or information from this website.